Last updated: June 10, 2026 · Effective immediately for new accounts
By accessing or using CRM Stack ("Service", "Platform", "we", "us"), operated by CRM Stack (support@crmstack.co), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.
These Terms apply to all users including account owners, administrators, and staff members added to an account.
CRM Stack is a cloud-based Customer Relationship Management (CRM) platform designed for service businesses including but not limited to cleaning, plumbing, HVAC, pest control, solar, and marketing agencies. Core features include:
Features available to your account depend on the subscription plan you select.
To use CRM Stack you must register an account and provide accurate, complete information including your name, business name, and email address. You are responsible for:
You must be at least 18 years old and have legal authority to enter into a binding agreement on behalf of your business.
All payments are processed securely by Lemon Squeezy, our authorised payment processor. By subscribing you authorise Lemon Squeezy to charge your selected payment method.
You agree to use CRM Stack only for lawful business purposes. You must not:
We reserve the right to suspend or terminate accounts that violate this policy without notice.
You own your data. All leads, contacts, invoices, and business data you enter into CRM Stack remain yours. We do not sell or share your data with third parties for marketing purposes.
CRM Stack, its logo, design, code, and all platform features are the exclusive intellectual property of CRM Stack. These Terms do not grant you any ownership rights to the platform.
You grant us a limited, non-exclusive licence to host, process, and display your content solely as needed to deliver the Service to you.
We aim to maintain high availability but do not guarantee uninterrupted access. Scheduled maintenance, unexpected outages, or events beyond our control may cause temporary downtime. We are not liable for any loss caused by service unavailability.
We will endeavour to provide at least 24 hours' notice of planned maintenance via email or in-app notification.
By you: You may cancel your subscription at any time through your billing portal managed by Lemon Squeezy. Access continues until the end of your current paid period.
By us: We may suspend or terminate your account immediately if you:
Upon termination, your right to access the Service ceases immediately. We will retain your data for 30 days post-termination for recovery purposes before permanent deletion.
To the maximum extent permitted by law, CRM Stack shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business, or goodwill.
Our total liability to you for any claims arising from these Terms or your use of the Service shall not exceed the total subscription fees you paid in the 3 months preceding the claim.
The Service is provided "as is" without warranties of any kind, express or implied.
We reserve the right to update these Terms at any time. Material changes will be communicated via email at least 14 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.
The current version is always available at crmstack.co/terms.
These Terms are governed by and construed in accordance with applicable law. Any disputes will be resolved through good-faith negotiation first. If unresolved, disputes shall be submitted to binding arbitration or the courts of competent jurisdiction.
If you have questions about these Terms, please contact us:
